Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how StarkBet (referred to as “StarkBet”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you visit our website, create an account, use our Starkbet Casino services, or contact our support team. By using our services, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

StarkBet is an online casino and gaming platform that offers real money games such as online slots, crash games, live casino, table games, and instant win games to eligible players in India. We make every effort to handle your information in a safe, lawful, and transparent manner.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: [email protected]

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Use of our website and related pages
• Use of the StarkBet Android application
• Access to our services through mobile browsers on Android and iOS devices
• Any communication between you and our support or VIP teams

By creating an account, making deposits or withdrawals, accepting bonuses, or playing games on our platform, you agree that your personal data will be processed in line with this Privacy Policy and applicable laws.

3. Legal Basis for Processing Your Data

We process your personal data on one or more of the following legal bases:

• Performance of a contract: To create and maintain your player account, process your deposits and withdrawals, pay winnings, and provide customer support.
• Legal obligations: To comply with anti-money laundering rules, fraud prevention laws, responsible gambling rules, accounting obligations, and other legal duties.
• Legitimate interests: To improve our services, secure our systems, prevent fraud or abuse, and defend our legal rights.
• Consent: For sending marketing communications, setting certain cookies, or for specific optional features where the law requires your clear consent. You can withdraw your consent at any time, but this will not affect processing carried out before withdrawal.

4. Types of Data We Collect

4.1 Data You Provide Directly

When you register, verify your account, use our services, or contact us, you may provide the following information:

• Full name
• Date of birth and proof of age
• Residential address
• Email address
• Mobile phone number
• Account username and password
• Copies of identity documents (such as Aadhaar card, PAN card, passport, driving licence)
• Proof of address (such as utility bill or bank statement)
• Copies of payment cards or screenshots of wallets as requested for verification (with sensitive details masked where appropriate)
• Bank account details or wallet identifiers for withdrawals
• Details you share with support or VIP managers (for example, complaints, feedback, or preferences)

4.2 Data Collected Automatically

When you use our website or app, we automatically collect certain technical data, for example:

• IP address
• Device type, device identifiers, and operating system
• Browser type, language, and version
• Date and time of access
• Pages visited and features used
• Click activity, links followed, and time spent on pages
• App version and crash or error logs for the Android app

4.3 Transaction and Gaming Data

In the course of offering StarkBet Casino services, we create and store:

• Deposit and withdrawal history, including payment method used, amount, currency, and time of transaction
• Bonus activation, wagering progress, and bonus outcomes
• Game sessions, bets, wins, losses, RTP experience, and time spent on each game category
• Participation in promotions such as the First Deposit Bonus, Live Bonus, Easiest Win Crash, Daily Bonuses Giveaway, and Crypto Cashback
• Participation in StarkBet VIP Club and LevelUP rewards
• Cashback amounts and VIP benefits granted

4.4 Communication Data

When you contact us or interact with our staff, we may process:

• Support tickets and chat logs
• Email communication with our team
• Details of complaints, disputes, requests, or feedback
• Records of responsible gambling interactions

4.5 Cookies and Similar Technologies

We use cookies and similar technologies to provide a smooth and secure experience. These may include:

• Essential cookies: Needed for basic functions such as login, account security, and transaction processing.
• Preference cookies: Save choices such as language, payment preferences, and display settings.
• Analytics cookies: Help us understand how players use our site so we can improve layout, content, and performance.
• Marketing cookies: Support our promotions and help show relevant offers, where allowed by law and your consent.

You can manage cookies in your browser or device settings. Blocking some cookies may affect how our website or app works for you.

5. How We Use Your Data

We use your personal data for clear and lawful purposes, as described below.

5.1 To Create and Manage Your Account

• Register your StarkBet account using your contact details
• Verify your identity and age
• Maintain your login credentials and security settings
• Allow you to update account details where permitted

5.2 To Provide Gaming and Betting Services

• Offer access to StarkBet Casino games such as online slots, crash games, live casino, table games, and instant win games
• Enable participation in promotions, tournaments, VIP programs, and LevelUP rewards
• Apply bonus rules, wagering requirements, and validity periods
• Monitor game fairness and technical performance

5.3 To Process Payments

• Handle deposits using UPI, PhonePe, Paytm, Google Pay, iCashOne, Bitcoin, Litecoin, Ethereum, Tether, or other supported methods
• Process withdrawals in line with our minimum and maximum limits and payment rules
• Confirm ownership of payment methods and detect unusual or suspicious payment activity
• Keep records for accounting, tax, and legal requirements

5.4 To Meet Legal and Regulatory Duties

• Carry out age checks and identity verification
• Monitor for money laundering, fraud, and misuse of bonuses
• Keep audit logs and transaction records for the time required by law
• Respond to lawful requests from regulators, law enforcement, or courts

5.5 To Support Responsible Gambling

• Allow you to set limits on deposits, losses, or time spent
• Apply self-exclusion or cooling-off requests
• Monitor behaviour for signs of harmful play as required by our policies
• Communicate with you regarding responsible gambling tools or concerns

5.6 To Improve Our Services

• Analyse site usage, game popularity, and promotion performance
• Test new features and interface changes
• Improve security, including fraud detection and prevention
• Diagnose technical issues and fix bugs in our website and Android app

5.7 For Marketing and Promotions

• Send emails, SMS, or in-account messages about new bonuses, tournaments, and VIP offers
• Inform you about updates to StarkBet features and services
• Customise communications based on your preferences and playing history, where allowed

You may opt out of marketing messages at any time using the unsubscribe link in emails, by changing account settings (if available), or by contacting our support team. Operational messages about your account, security, or legal rights will still be sent where required.

6. Children and Underage Users

StarkBet services are strictly limited to adults who meet the minimum legal age for online gaming in their jurisdiction. We do not knowingly collect or process data of minors. If we find that a player is underage, we will:

• Close the account
• Void bets where appropriate
• Return any remaining balance to a verified source where legally allowed
• Delete or restrict the processing of personal data, except where we must retain certain information for legal reasons

If you believe that an underage person has opened an account with us, please contact us at [email protected].

7. How We Share Your Data

We may share your personal data with selected third parties where necessary and lawful. We never sell your data for independent use by third parties.

7.1 Service Providers

We work with trusted partners to deliver our services, such as:

• Payment processors and banking partners
• Game providers like NetEnt, Evolution, Play'n GO, Gamzix, BGaming, Spribe, SmartSoft, InOut Games, Galaxsys, and Three Oaks
• Identity verification and anti-fraud services
• IT infrastructure and hosting providers
• Email and SMS communication tools
• Analytics and security tools

These service providers may only process your data in line with our instructions and for the purposes described in this policy. They must keep your data safe and confidential.

7.2 Legal and Regulatory Recipients

We may disclose your data where we believe, in good faith, that this is necessary to:

• Comply with legal or regulatory obligations
• Respond to court orders or lawful requests by authorities
• Protect our rights, property, players, or the public
• Support investigations into fraud, money laundering, or other illegal activities

7.3 Business Transfers

If StarkBet is involved in a merger, acquisition, restructuring, or sale of assets, your data may be part of the transferred assets. In this case, we will take steps to ensure that any new entity continues to protect your data in a way consistent with this Privacy Policy and applicable laws.

8. International Transfers

To provide our services, your personal data may be processed on servers or by partners located in countries outside your own. Data protection rules in those countries may be different from those in your jurisdiction. Where required, we will use legal safeguards such as contractual clauses, technical measures, and internal policies to keep your data safe.

9. Data Security

We use a mix of technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit where suitable
• Firewalls and intrusion detection systems
• Strict access controls based on roles and duties
• Regular security updates and system monitoring
• Backups and disaster recovery processes

No system is fully immune to security breaches. However, we actively monitor our systems, follow industry security practices, and act quickly to address any detected risk or incident.

10. Data Retention

We keep your personal data only as long as needed for the purposes set out in this Privacy Policy and to meet legal, regulatory, and reporting duties. In general:

• Account and identity data is kept for a set period after account closure, as required by anti-money laundering and other laws.
• Transaction and payment records are retained for accounting and legal reporting for a number of years.
• Support and communication logs are kept for a reasonable time to handle disputes and improve our services.
• Data related to self-exclusion or responsible gambling may be kept longer to respect your limits and legal obligations.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

11. Your Rights

Subject to applicable law and certain limits, you may have the following rights in relation to your personal data:

• Access: To request a copy of the personal data we hold about you and information about how we process it.
• Rectification: To ask us to correct inaccurate or incomplete data.
• Erasure: To request deletion of your data where there is no valid reason for us to keep it. Some data may still be kept where required by law.
• Restriction: To ask us to limit the processing of your data in certain situations.
• Portability: To request that some data is provided in a structured, commonly used, and machine-readable format, where this applies.
• Objection: To object to certain processing based on legitimate interests or direct marketing.
• Withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise your rights or to ask questions about them, please contact us at [email protected]. For your security, we may need to verify your identity before acting on your request. Some requests may be limited or refused where this is required by law or needed for our legal claims.

12. Marketing Preferences

You control how we use your data for direct marketing.

• You can unsubscribe from promotional emails at any time using the link included in each message.
• You may contact support to request changes to your communication preferences.
• Where available, you can adjust notification settings in your account panel or in the Android app.

Even if you opt out of marketing, we may still send service messages needed to manage your account, such as security alerts, transaction confirmations, or changes to our Terms and Conditions.

13. Cookies and Tracking Controls

Most browsers and mobile devices allow you to:

• See which cookies are stored
• Clear cookies from your device
• Block cookies fully or partially

Managing cookies may affect your ability to log in, stay logged in, or use certain features of the site or app. Where required by law, we will seek your consent for non-essential cookies.

14. Third-Party Links

Our site may contain links to third-party websites, apps, or services. This Privacy Policy applies only to StarkBet. We are not responsible for the privacy practices or content of any third-party site or service. We recommend you read the privacy policies of any third parties before sharing your data with them.

15. Responsible Gambling and Sensitive Data

In some cases, data about your gambling behaviour may be considered sensitive because it can reveal patterns that need careful handling, especially for responsible gambling. We may:

• Record self-exclusion requests and limits
• Track markers of harm, such as frequent deposits or extended play sessions
• Note any communications where you mention gambling-related concerns

This data is processed strictly to protect you, comply with regulations, and support safe gambling practices.

16. Use of the Android App and Mobile Access

When you install and use our Android app or access StarkBet through mobile browsers, we may collect additional technical information related to your device and app performance. This can include:

• Device identifiers needed for login and security
• Crash data and performance reports
• Push notification tokens if you allow notifications

You can control certain permissions (such as notifications) through your device settings. Disabling certain permissions may affect how the app works but will not change core privacy rules explained in this Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we may notify you by:

• Posting a notice on our website
• Sending an email or in-account message
• Updating the “Last updated” date at the top of this page

We encourage you to review this Privacy Policy regularly so that you remain informed about how we protect your data.

18. Contact Details

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

When contacting us, please include your name, registered email address, and a clear description of your question or request. This will help us respond more quickly and accurately.

19. Acceptance of This Privacy Policy

By creating an account, making deposits, placing bets, accepting bonuses, or continuing to use the services on starkbet.bet, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with this Policy, you should not use our services and should request account closure.

We remain committed to protecting your privacy and providing a safe and fair environment for all StarkBet players in India.